Choosing a security company is one of the most important decisions a business owner can make. The right partner protects your people, your assets, and your reputation. The wrong one creates liability. Here is what to look for before signing any contract in Montreal.

Verify Licensing and Insurance

In Quebec, all security agents must be licensed by the Bureau de la sécurité privée (BSP). Before engaging any security company, ask for proof of BSP licensing for both the agency and its agents. Additionally, confirm that the company carries general liability insurance and workers’ compensation coverage. An unlicensed agent working on your premises creates legal exposure for your business. Do not skip this step.

Ask About Training Standards

A license confirms minimum requirements — not quality. Ask the company directly about their training program. How are agents vetted? Do they receive ongoing training beyond their initial certification? Are agents trained in first aid, conflict de-escalation, and emergency response? Companies that invest in training produce better agents. Companies that cut corners on training produce liabilities.

Look for Industry-Specific Experience

Retail security is different from construction site security. Event security is different from executive protection. Ask the company whether they have experience in your specific industry and what their track record looks like. Request references from current or past clients in similar environments. A company that cannot provide references from relevant clients should be viewed with skepticism.

Red Flags to Avoid

Be cautious of companies that promise unusually low rates without explanation. Security is a labor-intensive business — rates that seem too good to be true usually reflect corner-cutting on wages, training, or insurance. Also be wary of companies that are vague about agent assignment, supervision practices, or reporting procedures. Transparency is a sign of professionalism. Evasion is a red flag.

DNA Sécurité has been protecting Montreal businesses with licensed, trained security professionals since our founding. Contact us today for a free consultation and learn how we can build a protection plan tailored to your operation.